Consumer Duty

What is it?

What is it?

The Consumer Duty is a very significant piece of regulation that sets higher expectations for the standard of care firms across the financial services industry give to consumers in retail financial markets.

It aims to ensure that existing best practice around good outcomes for consumers is applied consistently across the industry.

There are three elements to it:

A new Principle 12 to reflect the overall standard of behaviour required from all firms

  • firms must act to deliver good outcomes to customers

Cross Cutting Rules – which permeate across all of the consumer touchpoints in the consumer journey for firms to ensure they:

  • Act in good faith towards customers
  • Avoid foreseeable harm to customers
  • Enable and support customers to pursue their financial objectives

Four outcomes which detail the expectations in key elements of the firm-customer relationship:

  • Products and services
  • Price and value
  • Consumer understanding
  • Consumer support

Consumer Duty Champion

Ashley Cox (Independent Non-Executive Director of Slater Investments Limited)

Key Documents

  • EMT v4.1
    EMT v4.1
  • EPT v21
    EPT v21
  • The Consumer Duty Summary for Distributors
    The Consumer Duty Summary for Distributors
  • FCA Consumer Duty Policy Statement
    FCA Consumer Duty Policy Statement
  • FCA Finalised Guidance - Consumer Duty
    FCA Finalised Guidance - Consumer Duty
  • 2023 Value Assessment Report
    2023 Value Assessment Report

Risk Warning

The content on the website is for your information only and does not make up or form part of, and should not be interpreted as, an invitation, offer, recommendation or solicitation to buy or sell units in Slater Investments funds.

Should you proceed to access this website and click “Yes, I agree”, you:

  • confirm that you are based in United Kingdom;
  • confirm you have read and understood the Terms and Conditions of the website.
  • confirm you have read and understood the website Privacy and Cookies Policy.
  • have read and understood the following:
    • All investments carry risk and further details of the risks associated with investing in Slater Investments funds can be found in the Key Investor Information Documents (KIIDs), Supplementary Information Document (SID) and the Prospectuses for each fund.
    • The value of a fund, and the income resulting from it, can decrease as well as increase and you may not necessarily get back the amount you originally invested.
    • Past performance is not a guide to future performance.

For whichever Slater Investment fund you are interested in, please read the prospectuses, the SID and the KIIDs together with the other documents and links on each funds web page including the funds annual and semi-annual reports before making any final investment decisions.